Our Terms and Policies

CUSTOMER RESPONSIBILTIES

Customers who ship their suspension components to us agree to install their components according to industry standards.  You are required to test forks for proper tire and frame clearance before use.  You are required to test rear shocks for proper frame alignement and clearance prior to use.   If an issue arrises please contact Trail Labs for guidance.  You may need to adjust shock eyelets, air cans, autosag valves, and hardware for proper installation and alignement.  We encourage you to utilize a professionally trained bicycle mechanic for installation of your suspenion.  You agree to these customer responsibilites by submitting the service booking request.  We are not responsible for frame damage or injury due to improperly installed suspension.  Prior to use you should fully compress both fork and shock to ensure there is no frame contact.  That is the end users responsibility.

PAYMENT

We use Square as our invoicing and payment collection service. Invoices are sent via email and payment is do upon receipt of invoice. Components will not be returned until the invoice is paid. Please visit Square for their terms of use.

We accept Square for payment

SERVICE WARRANTY

We offer a 30 day warranty on repairs and services starting the day the customers component is returned to them.

LOANER PROGRAM

The loaner program is a convenience program that we offer to clients as a way to keep customers out on the trail while service is being performed on their component with Thunderbear Suspension Services. This program is only available to customers of Thunderbear Suspension Services and their Partners. We require a $60 deposit on the component. $30 will be refunded after our component is returned to us in good working condition. If the component is damaged beyond repair, the customer will not receive the security deposit back and Thunderbear Suspension Services will retain the full $60 deposit. Failure to return the component will result in a charge of a replacement of equal specification, not cost.

PRICING POLICY

We endeavor to keep our prices competitive while providing exceptional convenience and workmanship. We try to keep our pricing page up to date but with that said we reserve the right to change pricing without notice due to fluctuating markets and rising fuel costs.